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Frequently Asked Questions

Booking with us is simple and personalized. Contact our expert travel advisors to help customize your Universal vacation package including hotel, tickets, and extras. We offer exclusive benefits like best price guarantee and vacation enhancements you won’t get booking direct. Start your booking by requesting a quote here.

Our clients enjoy automatic savings when bundling hotel and tickets, early park admission to The Wizarding World of Harry Potter™ and Universal Volcano Bay™, access to vacation enhancements like Cancel for Any Reason, and a wide selection of partner hotels from value to luxury. We also provide personalized support and the best package value guaranteed.

Yes, you can cancel or modify your package by contacting Universal Parks & Resorts Vacations directly at 800-407-4275. Fees depend on timing: cancellations 46 days or more prior to arrival receive a full refund (with some exceptions), while cancellations 45 days or less incur a $200 fee plus any additional supplier fees. Some packages like Celebration Vacation require full payment and are non-refundable.

Attraction tickets purchased through Universal Parks & Resorts Vacations are non-refundable and must be paid in full at booking. There are no refunds for unused tickets or features, so please plan carefully before purchasing.

We accept American Express®, MasterCard®, Discover®, and Visa® for deposits and final payments. For final payments, personal checks, travel agency checks, money orders, and cashier’s checks are also accepted. Payments must be made in U.S. dollars. Reservations within 45 days of arrival require credit card payment.

As an authorized Universal Parks & Resorts Vacations partner, we provide the official best price guarantee on vacation packages. We monitor pricing closely and offer exclusive savings and package deals not available elsewhere, ensuring you get unmatched value and peace of mind.

Absolutely. We specialize in fully customizable vacation packages tailored to your preferences, including hotel choice, ticket types, dining plans, special events, and more. Our travel advisors work closely with you to create the perfect Universal vacation experience.

Booking with us grants you personalized service, exclusive vacation enhancements, bundled savings, and expert advice throughout your planning and travel. We navigate all booking details for you, handle any changes, and offer access to perks and support not available when booking direct.

You can book your Universal vacation package as early as you like to secure the best hotel availability and pricing. Early booking also lets you take advantage of exclusive offers and have peace of mind for your travel plans.

Our dedicated travel advisors and support team are available before, during, and after your trip to assist you promptly with any questions or concerns. We provide expert guidance and act as your advocate to ensure a smooth and enjoyable vacation experience.

Yes, Universal Parks & Resorts Vacations offers special vacation packages for events like Halloween Horror Nights and Universal’s Epic Character Race Weekend. Availability and terms vary, and some require full payment at booking with no refunds. We can help you select the right package for your interests.

Theme parks, shows, rides, and attractions are subject to change or temporary closure due to weather, maintenance, capacity, or special events without prior notice. Such changes are beyond Universal Parks & Resorts Vacations' control and do not entitle guests to refunds or compensation.

Yes, certain vacation packages include access to vacation protection plans and Cancel for Any Reason options, allowing one-time cancellation up to 24 hours before travel for any reason. Availability varies by package; our advisors will help you choose the best protection for your trip.

Yes, many of our Universal Parks & Resorts Vacations packages include tickets to Universal Volcano Bay™ with the benefit of early park admission one hour before official opening, giving you more time to enjoy the water park.

Simply fill out our Get a Quote form or contact our travel advisors directly. We will work with you to understand your preferences and provide a detailed, no-obligation quote tailored to your dream Universal vacation.

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Click on a location below to learn more. We recognize that vacations are not just an investment, but often the highlights of our lives, and we take that responsibility seriously. We want to ensure you have the best experience.

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Have you got what it takes to become a travel agent?

  • Do you have a huge love of everything travel?
  • Do you have a huge passion for helping people answer questions, like friends and families, who are booking their trips?
  • Maybe you love to talk about travel, even if it's not your own trip, or maybe you obsess over every single detail for your upcoming trip!
  • Have you been booking your own vacations for a long time?

All of these are signs that you are a great fit to become an independent travel agent, and turn your love of travel from passion into profit!

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Our motto at Vincent Vacations is, we go so you know! We want to ensure you have the BEST experience, whether it's a river cruise, or a corporate group incentive trip, we want to ensure your vacation is a success.

Our services

Many of our travel agents have been in travel since 2002! With Vincent Vacations, all travel components are taken care of - this includes accommodations, air, transfers, tours, activities, insurance, contracts, EVERYTHING.

Romance Travel

Destination weddings, Anniversaries, vow renewals, honeymoons, engagements, elopements, retie the knot, babymoons, proposal trips and more

Group Travel

Corporate group retreats and incentive trips, seniors-only river cruises, friends & family getaways, special group anniversary celebrations and more

Family

All-inclusive resorts, Hawaii, cruises, Europe, African Safaris, exotic Fiji and the islands, there are so many travel options for families

Disney

Adventures by Disney, Disney Cruise Lines, Disney World, Disneyland, Disney Resorts, Aulani, Universal, MyDisneyExperience, Disney Genie, characters dining, and more

Europe

We know Europe! Paris, London, Rome, Florence, Barcelona, Swiss Alps, Prague, Amsterdam, Venice, Athens, Vienna, Madrid, let's go!

Cruises

Ocean cruising, river cruising, yacht charters, expeditions, Royal Caribbean, Norwegian, Viking, Lindblad, there are so many options when it comes to cruising

And SO Much More!

We create custom travel itineraries and trips, and we know travel - Whether it's Universal, river cruises, safaris, yacht charters, Australia, Thailand and more!

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Our Great Team is Ready to Make Your Vacation a Success

We serve customers all across the USA
Debt free and in business since 2013. Vincent Vacations has agents in Dallas, Kansas City, Houston, Shreveport, Little Rock, Roswell, Oklahoma City and more locations.

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Travel agents can help save time and stress by doing the research and handling all your bookings for you. An experience travel agent is best at finding great deals and packages, as well as providing you with helpful information and tips. They can also help you plan special activities and experiences that you may not have thought of on your own. All in all, using a travel agent can be a great way to make sure you get the most out of your trip.

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About Us

In travel since 2002, and in business since 2013, our travel team serves clients all over the US! Planning a vacation away from home takes a great team. We have taken the time to build a team of dedicated, smart, hard-working personnel who are each committed to excellence and service. We work side-by-side, creating and ensuring INCREDIBLE vacation experiences for you and your group. Our store front in-office team, and our travel consultant independent contractors, work all around the US.

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In business since 2013, we are your #1 source for travel!

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