CLIA Certified (Cruise Lines International Association)
The Vincent Vacations advisor family, agency leadership, and top industry supplier partners gathered in the grand lobby of Dreams Playa Mujeres Golf & Spa Resort for the 2026 Mexico Retreat.
By Lia Vincent
Founder & President • Vincent Vacations • Luxury Travel Leader“When Chris and I founded Vincent Vacations in 2013, our vision was to create more than just a host agency—we wanted to cultivate a genuine family where travel advisors are championed, mentored, and connected directly with the world’s finest luxury travel brands. Our annual retreats are where that magic comes to life. This past fall, over 60 of our advisors, leadership team members, and executive supplier partners traveled to Mexico for our Vincent Vacations 2026 Retreat at Dreams Playa Mujeres Golf & Spa Resort. From nostalgic childhood-career costumes and hands-on resort inspections to private dining with travel executives, an exclusive hardhat preview of the upcoming Park Hyatt Riviera Maya, and a private chartered catamaran to Isla Mujeres complete with a beachside fire dancer show, it was an unforgettable celebration of hard work and community. Here is our full insider recap and behind-the-scenes review.”
The Host Resort: Five-Star All-Inclusive Luxury at Dreams Playa Mujeres Golf & Spa Resort
Choosing the ideal host property for our annual retreat is a decision we never take lightly. For 2026, we were graciously hosted by Mary Jo Salas and the extraordinary team at Dreams Playa Mujeres Golf & Spa Resort, part of the world-renowned Hyatt Inclusive Collection. Nestled within an exclusive, gated community just north of Cancun, Playa Mujeres is famous for its serene white-sand coastlines, calm turquoise waters, and lush tropical seclusion.
From the moment our advisors arrived via private Amstar DMC luxury transfers, the resort delivered flawless hospitality. Waiting in our suites were exquisite welcome amenities: handcrafted red chocolate roses, gourmet macarons, personalized dessert platters inscribed with “Vincent Vacations – Inspiring Travel,” and custom resort cocktails.
Starting the morning on the private suite terrace overlooking the Caribbean Sea with a signature Vincent Vacations cocktail.
Spacious Preferred Club suite featuring sleek contemporary furnishings, marble bathrooms, and walk-out Caribbean vistas.
The accommodations at Dreams Playa Mujeres set a benchmark for luxury all-inclusive comfort. Our advisors stayed in expansive suites with marble flooring, deep soaking tubs, rain showers, and private furnished balconies. The real showstoppers, however, were the Preferred Club swim-out suites. Stepping straight from your private patio directly into a sparkling, expansive swim-out pool while looking across the palms to the Caribbean Sea is an experience our clients constantly rave about—and one our advisors now know intimately firsthand.
Expansive Swim-Out Pools & Water Parks
Dreams Playa Mujeres features over 65,000 square feet of crystalline swimming pools, including two infinity pools overlooking the ocean, six whirlpools, a dedicated lazy river exclusively for Preferred Club guests, and an on-site water park with high-speed waterslides.
Limitless Gourmet Dining Without Reservations
With 10 unique dining venues—including French fine dining, authentic Mexican, Mediterranean seafood, Brazilian rodizio, and an artisanal coffee café—guests enjoy unlimited à la carte dining with no wristbands and no advance reservation hassles required.
Championship Golf & Full Access Next Door
Guests enjoy complimentary greens fees at the Greg Norman-designed Playa Mujeres Golf Course. Plus, adult guests staying at Dreams have full exchange privileges to all restaurants, bars, and pools at Secrets Playa Mujeres next door.
Peaceful, Secure Luxury Gated Enclave
Situated inside a private 24-hour guarded marina and golf enclave, Playa Mujeres offers complete peace of mind, ultra-low boat traffic, and wide, pristine beaches sheltered by Isla Mujeres just across the bay.
Dreams Playa Mujeres welcomed our travel advisors with an artisanal culinary spread, handcrafted chocolate roses, and personalized pastries.
Opening Night Kickoff: The “When I Grow Up” Theme Celebration
At Vincent Vacations, we firmly believe in the motto: Work hard, play harder. Our annual retreats are renowned for legendary theme parties, and this year’s opening night kicked off with our hilarious and heartwarming “When I Grow Up” theme celebration.
Everyone arrived dressed up as the profession they dreamed of becoming when they were kids. We had advisors and supplier executives dressed as astronauts, doctors, emergency room nurses, rockstars, commercial airline pilots, safari explorers, schoolteachers, and even blushing brides! It was the perfect icebreaker to spark laughter, share childhood stories, and break down barriers between veteran million-dollar producers and advisors attending their very first retreat.
Advisors showcasing their childhood dream costumes under the “I Grew Up To Be A Travel Agent” party arch.
Lia Vincent and Millionaire Club member, Joe Merendino, kicking off the retreat festivities with the travel advisor family.
To match the theme, the resort culinary team prepared an “elevated kid comfort food” feast. Advisors indulged at a gourmet macaroni and cheese bar featuring artisan cheeses and decadent toppings, enjoyed nostalgic sliders, sampled handcrafted candy skewers, and savored whimsical desserts. The party featured a massive custom coloring mural where advisors hand-painted sections of a giant “Vincent Vacations – Curated Travel Est. 2013” world map canvas. As the night unfolded, the energy surged with high-octane karaoke performances, spontaneous dance circles, and joyful camaraderie that set the vibrant tone for the days ahead.
High-energy karaoke and dance floor celebrations bringing our advisors and supplier partners together.
Collaborative art: Advisors hand-coloring our commemorative Vincent Vacations world map mural.
Education, Mentorship & Direct Access to Travel Industry Leaders
While our retreats are packed with celebration, the core mission is empowering our advisors to build thriving, highly profitable luxury travel businesses. We gathered in the resort conference center for general sessions and interactive workshops centered on the theme: “By Travelers, For Travelers.”
What sets Vincent Vacations completely apart from generic host agencies is the caliber of our supplier relationships. Rather than watching recorded webinars from home, our advisors spent four full days collaborating side-by-side with senior executive leaders from the world’s most prestigious travel brands:
- Mary Jo Salas with Hyatt Inclusive Collection – Sharing updates across Secrets, Dreams, Zoëtry, Impression by Secrets, and Hyatt Ziva/Zilara.
- Rossy with Amstar DMC – Discussing VIP airport handling, luxury private transfers, and curated private excursions throughout Mexico and the Caribbean.
- Renee with ALG Vacations – Delivering insider booking strategies across Southwest Vacations, United Vacations, Funjet, and Travel Impressions.
- Matt Spillner with Globus Family of Brands – Showcasing premium worldwide guided touring and Avalon Waterways river cruising itineraries.
- Scott Moon with Princess Cruises – Highlighting MedallionClass cruise innovations, premier dining packages, and Alaska/Europe programs.
- Mandy with The Travel Corporation (TTC) – Sharing luxury guided journeys with Trafalgar, Insight Vacations, Uniworld Boutique River Cruises, and Luxury Gold.
- Billy Jo with Bedsonline – Unlocking bespoke global hotel inventory, luxury villas, and custom FIT arrangements.
- Rusty with Virgin Voyages – Showcasing modern luxury, adult-only sailing concepts, and elevated gastronomy at sea.
- Susan with Collette – Demonstrating small-group explorations and culturally immersive worldwide itineraries.
- Kimberly with Travel Insured International – Equipping advisors with top-tier travel protection strategies to safeguard our clients’ vacation investments.
General session training: Equipping our advisors with advanced luxury destination sales tools and supplier insights.
Executive partner presentations: Matt Spillner presenting worldwide touring innovations from Globus Family of Brands.
Why Host Agency Culture & Supplier Access Matter for Clients
When travelers book their vacations through a Vincent Vacations advisor, they are not relying on a remote call center. Our advisors have the direct personal cell phone numbers of resort general managers, directors of sales, and cruise line executives. Because our partners know and respect the Vincent Vacations leadership team, our clients receive VIP welcome amenities, complimentary upgrades whenever available, priority room placement, and swift advocacy if unexpected travel hiccups ever arise.
Resort Site Inspections & Exclusive Hardhat Preview: Park Hyatt Riviera Maya
First-hand destination knowledge is what transforms a good travel agent into an indispensable luxury travel advisor. During the retreat, our advisors boarded private Amstar luxury motorcoaches for a full day of hands-on resort inspections across Playa Mujeres and the Riviera Maya.
For our newer agents, this hands-on field mentorship was invaluable. Veteran advisors and agency leadership walked side-by-side with them, teaching them how to evaluate room categories, check sightlines, test soundproofing, assess beachfront topography, and evaluate children’s clubs versus adults-only enclaves.
Our private Amstar DMC luxury coach transport welcoming advisors for on-site resort evaluations.
Exclusive preview: Countdown board marking 63 days until the grand opening of Park Hyatt Riviera Maya.
The pinnacle of our inspection day was an exclusive, invitation-only hardhat tour of the brand-new Park Hyatt Riviera Maya, scheduled to open just 63 days after our visit. Donning hardhats and safety vests, our team walked the construction site of this ultra-luxury sanctuary. Seeing how iconic legacy luxury brands like Park Hyatt are entering the luxury all-inclusive space was an eye-opening revelation for our advisors. The property’s eco-conscious architecture, private plunge-pool villas, world-class culinary venues, and tranquil beachfront will redefine high-end hospitality in the Riviera Maya.
VIP hardhat access: Vincent Vacations advisors touring the forthcoming Park Hyatt Riviera Maya prior to its public opening.
“In life, it’s not where you go, it’s who you travel with.” – Charles Schulz
Two Nights of Supplier Dine-Arounds: Intimate Networking & Culinary Artistry
One of the most cherished traditions of our retreat is our Supplier Partner Dine-Arounds. Rather than hosting large, impersonal banquets, we reserve multiple à la carte restaurants across Dreams Playa Mujeres over two consecutive evenings. Small groups of 8 to 10 travel advisors are seated with supplier executive partners at each table.
These intimate dinners allow genuine relationships to flourish. Over multi-course gourmet dinners featuring regional Mexican seafood, artisan steaks, fine wines, and handcrafted desserts, our advisors and partners spent hours discussing emerging consumer travel trends, luxury client expectations, and customized booking opportunities.
Exquisite culinary artistry: Artisanal appetizer course served during our supplier dine-around evening.
Intimate supplier dine-arounds connecting advisors directly with executive decision-makers over fine wine and cuisine.
The feedback from our newer advisors was unanimous: having uninterrupted, relaxed dinner conversations with senior vice presidents and business development managers gave them the confidence and direct connections needed to supercharge their luxury bookings.
The Grand Finale: Poolside Celebrations, Private Catamaran to Isla Mujeres & Fire Show
Our final day was the ultimate blend of relaxation, adventure, and high-impact celebration. We kicked off the morning from 10:00 AM to 1:00 PM with an epic pool party around the resort’s expansive lagoon and swim-out suite terraces. Advisors lounged in submerged sun-shelf loungers, floated on whimsical giant inflatable unicorns, toasted with tropical cocktails served poolside by the attentive Dreams team, and soaked up the Caribbean sunshine.
Morning pool party toast: Travel advisors celebrating another record-breaking year in the crystalline resort pools.
Unobstructed views of the turquoise Mexican Caribbean from our private suite terrace balconies.
At 5:00 PM, the grand finale began. We chartered a private luxury catamaran exclusively for Vincent Vacations. Setting sail across the turquoise waters of the Caribbean Sea toward Isla Mujeres, the atmosphere was electric. Advisors stretched out across the forward bow trampolines, ocean breezes swept through our hair, music played, and we proudly donned our captain and sailor hats to celebrate with the team.
Sailing across the Caribbean: Advisors lounging on the catamaran front netting with our iconic travel agent sign.
Lia and Scott Moon of Princess Cruises, enjoying the sunset catamaran cruise to Isla Mujeres with the group.
As the golden Mexican sun dipped below the horizon, we docked at an exclusive private beach club on Isla Mujeres. We spent the evening lounging on plush beachfront cabana daybeds, dining on authentic Mexican street tacos, fresh ceviche, and grilled seafood under swaying palm trees. Just when our advisors thought the night couldn’t get any more magical, the beach lights dimmed for a spectacular live fire dancer show. Blazing staves and spinning rings of fire illuminated the white sand and night sky, capping off our 2026 Retreat in unforgettable, breathtaking fashion.
Beachside luxury: Relaxing on plush cabana daybeds at our private Isla Mujeres beach club hideaway.
Grand finale fire show: World-class fire performers lighting up the Isla Mujeres beachfront under the starry sky.
Looking Ahead: Vincent Vacations 2027 Events Calendar – Save the Dates!
The momentum never stops at Vincent Vacations. We are passionate about giving our advisors continuous opportunities for professional growth, recognition, networking, and celebration. As we wrapped up our final moments on our swim-out balconies in Mexico, we officially announced our upcoming 2027 Calendar of Events:
Vincent Vacations Annual Gala
January 9, 2027
Our black-tie celebration honoring top agency sales achievements, milestone anniversaries, and community excellence.
New-to-Industry Agent Retreat
January 13–16, 2027
Immersive, hands-on boot camp providing emerging advisors with business fundamentals, marketing tools, and direct mentor coaching.
Vincent Vacations 2027 Conference
February 25–27, 2027
Our flagship multi-day convention featuring national keynote speakers, supplier trade shows, and masterclass breakout tracks.
Agent Appreciation Cruise
April 6–10, 2027
A celebratory luxury cruise honoring our advisors’ dedication, friendship, and collective agency milestones.
Millionaire Club Retreat
June 27–30, 2027
An exclusive luxury retreat reserved for our highest-producing travel advisors achieving multi-million dollar annual sales.
Vincent Vacations 2027 Annual Retreat
Fall 2027
Our next worldwide company retreat bringing together advisors and supplier partners for another unforgettable experience.
Photo Gallery: Memories from the Vincent Vacations 2026 Mexico Retreat
Explore our complete photo journey capturing the laughter, learning, luxury accommodations, and team camaraderie that made our retreat at Dreams Playa Mujeres so special:
Resort & Suites
Site Inspections
Theme Night
Resort & Pool
Dining & Hospitality
Community & Fun
Catamaran & Isla Mujeres
Education & Suppliers
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Experience the Vincent Vacations Difference
Whether you are an aspiring or established travel advisor looking for an empowering host agency to elevate your career, or a traveler dreaming of a five-star all-inclusive vacation to Dreams Playa Mujeres or beyond, Vincent Vacations is here to guide you every step of the way.
